Frequently Asked Questions
🛍️ Ordering & Products
Q: What is Miranda Secret?
A: Miranda Secret is where you find 🔥 curated fashion, beauty, and lifestyle picks designed to make you feel confident, bold, and unapologetically you.
Q: How do I place an order?
A: Just add your favs to cart, checkout with your details, and you’re good to go. You’ll get an order confirmation email once it’s all set.
Q: Can I change or cancel my order?
A: If your order hasn’t shipped yet, we can help change it — email us ASAP at cares@mirandasecret.com. However, once it ships, canceling won’t be possible due to the nature of personal care and custom-branded items, we do not accept returns or issue refunds for products purchased from this store.
📦 Shipping & Delivery
Q: Where do you ship to?
A: We ship worldwide 🌍 — with tracking on all orders!
Q: How long does delivery take?
A: Standard: 5–10 business days. Express: 2–5 business days. (Exact timing depends on your location.) Please check our Shipping Policy for the ETA base on your location.
Q: Do you provide tracking?
A: Yes — once your order ships, you’ll receive a tracking number via email.
💸 Payments & Pricing
Q: What payment methods do you accept?
A: We take major cards (Visa, Mastercard, Amex), Apple Pay, Google Pay, and PayPal. Safe & secure 💳
Q: Are prices in my local currency?
A: Prices may show in USD by default — your card provider will convert. You can also select your currency from the Currency Selector provided.
🧼 Product Care
Q: How do I take care of my items?
A: Check the tag! We also include care tips on most product pages so your pieces stay fresh and long-lasting.
🔒 Security & Privacy
Q: Is my info safe?
A: 100%. We use secure encryption and never share your payment details with anyone.
Q: Do you save my payment info?
A: Only if you choose to for faster checkout. You can delete it anytime through your account.
🤝 Customer Support
Q: How do I contact support?
A: Slide into our inbox at cares@mirandasecret.com or hit the contact form on the site. We reply quick!
Q: What are your support hours?
A: We’re online daily — responses usually within 24–48 hours.
🧡 Want More?
Q: How can I stay in the loop?
A: Join our vibe — sign up for email updates and follow us on social for drops, promos, and community-only perks.
